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Working with NS and ProRail to improve services for traintravellers

STBY has recently completed a large scale live test with two major service improvements on the Dutch railway system. NS and Prorail (the main train operator and rail infrastructure company in The...

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Interview in l’Atelier

In answer to Bas’s presentation at the Internet of Things, L’Atelier, a technology and innovation tracking unit, interviewed us about our railway projects. The interview zoomed in to STBY’s latest...

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Studying new behaviours across an ecosystem of devices

As a follow up on our previous work on mobile phone devices, we recently completed an intensive though extremely exciting project on new and changing behaviours of owners of smartphones and devices....

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Design Research book chapter

STBY was invited to contribute a chapter to the forthcoming book ‘Routledge Companion to Design Research‘, edited by Professor Paul Rodgers and Dr. Joyce Yee for Routledge, Taylor and Francis Group...

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Video of talk on ‘This is Service Design Thinking’

As we had earlier posted, Geke & Bas were recently in Barcelona for the Barcelona Design Thinking Week. During this, they gave a talk as well as held a presentation based on our contribution for...

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Our work featured on KING site

Our project with the City of Amsterdam is featured on the national online knowledge sharing site for civil servants operated by KING. This is based on our project which looked to help the local...

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GOOD13 – The Great Outdoors of Design

Following on the success of the Great Outdoors of Design conference during the 2011 London Design Festival, STBY and the Reach Network for Global Design Research now organise GOOD13 during Dutch Design...

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Belonging & Belongings: Design Research Through Visual Explorations

Together with Daijiro Mizuno from Keio University Japan, Geke van Dijk and Bas Raijmakers from STBY have co-authored a paper for the annual IASDR conference in Tokyo (International Association of...

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Article on STBY’s work for the City of Amsterdam

Our project with the City of Amsterdam is featured on the national online knowledge sharing site for civil servants operated by KING. This is based on our project which looked to help the local...

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Aya Miura

  Aya joined STBY London office as an intern in Aug 2013. Originally from Japan, she has previously lived in Tasmania, Australia and London, UK for the last 7 years. Aya graduated with a  BA(Hon) in...

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Design Research for Service Innovation

Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...

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Kaj van Leeuwen

Kaj is an associate at STBY since a while and has been a core member of our research team on some exciting projects. Kaj believes design can be more than a visually attractive image and is currently...

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Alice Osborne Profile

Alice has an extensive background working in social care, ageing, and end of life for the past six years. Her passion is to work on projects that are forward thinking and innovative in their approach...

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Alice

Alice has an extensive background working in social care, ageing, and end of life for the past six years. Her passion is to work on projects that are forward thinking and innovative in their approach...

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Eline Hesse

  Eline joined STBY Amsterdam office in Sep 2013. She is Dutch but up till now has lived in Dom. Rep, Saudi Arabia, the U.K., the U.S. and now the Netherlands, where she is currently completing a...

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Jess and Jo

  Jess and Jo joined STBY for a project during their MA Digital Sociology course at Goldsmiths College, University of London. Not only did they introduce us to some very interesting rituals around...

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Geke speaks at the World Design Forum 2013

At this years’ World Design Forum on 18th October in Eindhoven, we are proud to have STBY ’s Geke speaking on ‘Service Innovation  for Train Travellers’. This talk is based on the project STBY...

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Re-imagining customer journeys with Vodafone

Vodafone aims to provide their customers with the best possible service, to allow them to get the most out of life. In a very competitive and ever changing environment, Vodafone NL recognized the...

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