Working with NS and ProRail to improve services for traintravellers
STBY has recently completed a large scale live test with two major service improvements on the Dutch railway system. NS and Prorail (the main train operator and rail infrastructure company in The...
View ArticleInterview in l’Atelier
In answer to Bas’s presentation at the Internet of Things, L’Atelier, a technology and innovation tracking unit, interviewed us about our railway projects. The interview zoomed in to STBY’s latest...
View ArticleStudying new behaviours across an ecosystem of devices
As a follow up on our previous work on mobile phone devices, we recently completed an intensive though extremely exciting project on new and changing behaviours of owners of smartphones and devices....
View ArticleDesign Research book chapter
STBY was invited to contribute a chapter to the forthcoming book ‘Routledge Companion to Design Research‘, edited by Professor Paul Rodgers and Dr. Joyce Yee for Routledge, Taylor and Francis Group...
View ArticleVideo of talk on ‘This is Service Design Thinking’
As we had earlier posted, Geke & Bas were recently in Barcelona for the Barcelona Design Thinking Week. During this, they gave a talk as well as held a presentation based on our contribution for...
View ArticleOur work featured on KING site
Our project with the City of Amsterdam is featured on the national online knowledge sharing site for civil servants operated by KING. This is based on our project which looked to help the local...
View ArticleGOOD13 – The Great Outdoors of Design
Following on the success of the Great Outdoors of Design conference during the 2011 London Design Festival, STBY and the Reach Network for Global Design Research now organise GOOD13 during Dutch Design...
View ArticleBelonging & Belongings: Design Research Through Visual Explorations
Together with Daijiro Mizuno from Keio University Japan, Geke van Dijk and Bas Raijmakers from STBY have co-authored a paper for the annual IASDR conference in Tokyo (International Association of...
View ArticleArticle on STBY’s work for the City of Amsterdam
Our project with the City of Amsterdam is featured on the national online knowledge sharing site for civil servants operated by KING. This is based on our project which looked to help the local...
View ArticleAya Miura
Aya joined STBY London office as an intern in Aug 2013. Originally from Japan, she has previously lived in Tasmania, Australia and London, UK for the last 7 years. Aya graduated with a BA(Hon) in...
View ArticleDesign Research for Service Innovation
Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...
View ArticleKaj van Leeuwen
Kaj is an associate at STBY since a while and has been a core member of our research team on some exciting projects. Kaj believes design can be more than a visually attractive image and is currently...
View ArticleAlice Osborne Profile
Alice has an extensive background working in social care, ageing, and end of life for the past six years. Her passion is to work on projects that are forward thinking and innovative in their approach...
View ArticleAlice
Alice has an extensive background working in social care, ageing, and end of life for the past six years. Her passion is to work on projects that are forward thinking and innovative in their approach...
View ArticleEline Hesse
Eline joined STBY Amsterdam office in Sep 2013. She is Dutch but up till now has lived in Dom. Rep, Saudi Arabia, the U.K., the U.S. and now the Netherlands, where she is currently completing a...
View ArticleJess and Jo
Jess and Jo joined STBY for a project during their MA Digital Sociology course at Goldsmiths College, University of London. Not only did they introduce us to some very interesting rituals around...
View ArticleGeke speaks at the World Design Forum 2013
At this years’ World Design Forum on 18th October in Eindhoven, we are proud to have STBY ’s Geke speaking on ‘Service Innovation for Train Travellers’. This talk is based on the project STBY...
View ArticleRe-imagining customer journeys with Vodafone
Vodafone aims to provide their customers with the best possible service, to allow them to get the most out of life. In a very competitive and ever changing environment, Vodafone NL recognized the...
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